tkpk bat Privacy Policy

Last Updated: January 2025

This Privacy Policy ("Policy") applies to all users of the tkpk bat platform. By continuing to use the site, you are considered to have accepted all terms of this Policy. tkpk bat is committed to protecting users' information and does not sell or transfer personal data to any unauthorised party. This Policy should be read alongside our Terms and Conditions, as both complement each other.

1What Information We Collect

1.1 Registration and Account Information

When you create an account on tkpk bat, we collect the following information from you:

Full name, date of birth, and gender
Mobile number and email address
National ID card or passport number (for identity verification)
Username and password chosen by the user

This information is used solely for account management, identity verification, and ensuring responsible gaming.

1.2 Financial Transaction Information

During deposit and withdrawal processes, we collect your payment-related information. tkpk bat currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. When a transaction is made through any of these payment methods, the relevant number or account details may be stored in our system.

However, we never directly store sensitive financial information such as card numbers or bank PINs — such data is handled by the respective payment gateway itself.

1.3 Usage Information and Cookies

When you use the tkpk bat website or app, certain technical information is collected automatically:

IP address and device type
Browser type and operating system
Time of access, duration of visit, and which pages were viewed
Referral URL (where you came from)

We use cookies to keep your session active and to improve service quality. Cookies can be disabled from your browser settings, though this may limit some features of the site.

2How Information Is Used

2.1 Primary Purposes

Collected information is mainly used for the following:

Creating accounts and verifying identity
Processing deposits, withdrawals, and other financial transactions
Providing bonuses, cashback, and promotional benefits
Offering assistance through customer support
Identifying and resolving technical issues

2.2 Responsible Gaming Monitoring

tkpk bat takes particular care in protecting its users. By analysing your gaming activity data, we can identify unusual behavioural patterns and provide assistance when needed. Further details on this are available in our Responsible Gaming Guidelines.

If a user requests self-exclusion or a deposit limit, the related information is also retained in our system to ensure the decision remains in effect.

2.3 Communication and Marketing

With your consent, we may inform you about new offers, promotions, or important updates. However, the option to opt out of marketing messages is always available — use the unsubscribe option at the bottom of any message or contact our support team directly.

Account-related transactional messages (such as deposit confirmations, password changes, and OTPs) are always sent, as they are an integral part of the service.

3Sharing Information with Third Parties

3.1 Service Partners

tkpk bat works with selected partner organisations that provide technical or operational support as part of our service — such as payment processors, IT infrastructure providers, and game studios. These partners receive only the minimum information necessary to provide their specific services and operate under their own privacy agreements.

3.2 Legal Obligations

tkpk bat may be required to provide information under a valid court order or directive from a competent authority. In such cases, complying with legal instructions is our obligation. However, information is never sold to third parties for any commercial purpose.

3.3 International Data Transfers

In some cases, data may be stored outside Bangladesh due to server infrastructure requirements. In such cases, we ensure that adequate data protection measures are in place in the destination country or at the relevant organisation. No transfer is made until the protection of personal data is confirmed.

4Data Retention and Duration

The table below provides a general guide to how long different types of information are retained. In certain cases, the duration may differ due to specific legal requirements.

Data Type	Purpose of Retention	General Duration
Account registration information	Identity verification and account management	5 years after account closure
Financial transaction records	Financial auditing and dispute resolution	7 years from the date of transaction
Gaming activity logs	Responsible gaming monitoring	For the duration the account is active
Cookies and browsing data	Service improvement and session management	Up to 30 days after the session ends
Support communication records	Service quality improvement and dispute resolution	3 years from the date of contact

5Data Security Measures

5.1 Technical Security

tkpk bat uses SSL (Secure Socket Layer) encryption for all data transmission. As a result, all information sent from your browser to our servers remains encrypted and cannot easily be read by third parties.

Sensitive data stored in encrypted form
Regular security audits and vulnerability testing
Strictly controlled server access
Two-Factor Authentication available

5.2 Organisational Security

Only authorised staff may access personal data, and they operate under strict confidentiality agreements. Data security training is provided on a regular basis. Should a security breach occur, we will immediately notify the affected users and take the necessary steps.

5.3 User Responsibilities

While we ensure the highest level of security on our end, you are also responsible for keeping your own password and account information safe. Following the points below will help keep your account more secure:

Use a strong and unique password
Never share your password with anyone
Be cautious when logging in over public Wi-Fi
Log out after using your account

6Your Rights and Choices

6.1 Right to Access and Correct Information

By logging into your personal account, you can view and make necessary corrections to your stored information at any time. If you are unable to change certain information yourself, contact us via 24/7 live chat or email — our support team provides assistance in both Bengali and English.

6.2 Request to Delete Information

You may request to close your account and have your stored information deleted. However, some data may be required to be retained for a specified period for legal or regulatory reasons (see Section 4). We will notify you once the deletion request has been processed.

6.3 Right to Stop Marketing Messages

You may request to stop receiving marketing emails or messages at any time. This will have no effect on your account or service. Only transactional messages (OTPs, deposit confirmations, etc.) cannot be stopped, as they are an essential part of the service.

7Protection of Minors

7.1 Age Verification

tkpk bat strictly follows a 21+ age policy. Age is verified at the time of registration and before financial transactions are initiated. The information of any underage individual is not knowingly collected.

If it comes to our attention that an underage person has created an account using false information, that account will be closed immediately and the associated data will be deleted. For more information on this, please see our Frequently Asked Questions page.

8Policy Changes and Contact

8.1 How Policy Changes Are Made

tkpk bat reserves the right to update this Privacy Policy as needed. If any significant changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified by email or message. Continued use of the site after a change is considered acceptance of the updated policy.

8.2 Contact Us

For any questions or requests regarding this Privacy Policy or your personal information, please contact us:

24/7 Live Chat — directly from any page on the site
Email: [email protected]

Our support team is able to answer your questions in both Bengali and English.